DMCA AI is committed to protecting your privacy and personal information. This policy describes how we collect, use, and protect your data.
1. Information We Collect
1.1. Information you provide directly
- Contact information: Name, email, phone number when you contact us for consultation
- Domain information: Website domain name requiring DMCA counter-notice support
- DMCA documents: Notification emails, screenshots related to your case
- Payment information: Information necessary to process transactions (we do not store card details)
1.2. Automatically collected information
- Analytics data: Google Analytics to improve website experience
- Cookies: Essential cookies for website operation
- Access logs: IP address, browser type, access time
2. Purpose of Information Use
We use your information to:
- Process your DMCA counter-notice requests
- Communicate about case progress and results
- Provide technical support and consulting
- Send service notifications (if you consent)
- Improve service quality
- Comply with legal requirements
3. Information Security
We implement the following security measures:
- SSL encryption: All data is encrypted during transmission
- Limited access: Only authorized staff can access customer information
- Data deletion: Case data is deleted after 12 months from completion (unless needed for warranty)
- No sharing: We do not sell or share information with third parties for commercial purposes
4. Information Sharing
We only share information in the following cases:
- With Google: When submitting DMCA counter-notice as per your request
- Legal requirements: When there is a lawful request from competent authorities
- Rights protection: When necessary to protect legitimate rights of us or you
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request to view information we store about you
- Correction: Request to update inaccurate information
- Deletion: Request to delete information (within legal limits)
- Opt-out: Decline marketing communications
To exercise these rights, please contact: khiet@dmcaai.com
6. Cookies
Our website uses cookies to:
- Remember your settings
- Analyze traffic (Google Analytics)
- Improve user experience
You can disable cookies in your browser settings, however some features may not work fully.
7. External Links
Our website may contain links to external websites. We are not responsible for the privacy policies of other websites.
8. Policy Changes
We may update this policy periodically. Significant changes will be announced on the website. The "Last updated" date at the top indicates the current version.
9. Contact
If you have questions about our privacy policy, please contact:
- Email: khiet@dmcaai.com
- Telegram: @dmcaai
- Address: 102 Quoc Huong, An Khanh Ward, Ho Chi Minh City, Vietnam