DMCA AI Co., Ltd is committed to upholding customer rights and addressing any service feedback or complaints promptly and transparently.
1. Official Channels for Complaints
DMCA AI Co., Ltd
📍 Office Address: 102 Quoc Huong, An Khanh Ward, Ho Chi Minh City, Vietnam
📞 Hotline: +84 845 814 581 (VN) | +1 (862) 910-8783 (US)
✉️ Email: khiet@dmcaai.com
2. Four-Step Resolution Process
- Step 1: Receipt (Within 24 Hours): Complaints received via email or messaging are logged and assigned a tracking ticket.
- Step 2: Investigation (1-2 Business Days): Our legal operations team reviews case files, filing logs, and platform communication records.
- Step 3: Solution Proposal (Within 3 Business Days): A formal response outlining corrective actions or resolutions is issued to the client.
- Step 4: Fulfillment & Follow-up: Resolution actions are executed and verified with client confirmation.
3. Resolution Timelines
- Initial acknowledgement: Within 24 business hours.
- Final dispute resolution: Within 3 to 7 business days.
DMCA AI Legal Operations Team
Email: khiet@dmcaai.com · Hotline: +84 845 814 581
Address: 102 Quoc Huong, An Khanh Ward, Ho Chi Minh City, Vietnam.